They have been putting in until three:00 am. They laid patterned carpet in Erroneous directions; "ran out" of carpet, left two parts bare with only padding, had been rude, unprofessional, talked about spending the prior right away at an Indian casino, requested personalized questions on my Mate's possessions, and refused as they left to move a full roll of padding off the front garden.
In addition to just one scheduling glitch for set up, which was discovered and resolved through the Salesman, we are entirely happy with our order. We have now by now referred Empire to our children and close friends, and can carry on to market them Every time probable.
I ordered my flooring from empire/Luna While using the hopes which the salesman was a good agent of the business. When he showed up two several hours after our appointment window, that ought to have been my very first clue...The installers had been proficient, However they used the main hour walking around within the phone. Eventually, they educated me that my flooring was uneven and It could be A different $618 to acquire glue so the engineered hardwood would want to be glued down instead of floating. This was not something which was introduced up in my Preliminary Assembly Together with the salesman, even if my residence was inbuilt the 80s And that i understood that I need to assume some troubles. I instantly contacted Luna and so they explained to me they might cover 50 % the price of the glue. I was not satisfied, but that was a lot better than paying the complete rate. The installers looked at me and asked how I planned on paying for the rest of my floor and I experienced to inform them that we financed Portion of the flooring.
Not legitimate-- I used to be inside-- they have been standing out front without having bothering to call. They eventually arrived in and started the get the job done, but had incorrect information regarding the carpet we had chosen. They then had to spend time carrying out measurements to be sure they'd sufficient carpet to complete the job. It absolutely was immediately after midday by the time they last but not least acquired started out.
Stop next Michael R. eleven/23/2017 Empire today has the worst customer care! High stress revenue Adult men who lie for your deal with in addition extremely rude phone service tends to make this business a nightmare!! My tips is to stay far considerably faraway from this Terrible flooring organization!
My friend not too long ago applied Tompkins Flooring to setup vinyl Wooden flooring to remove the mess Empire established. If I used to be to price Tompkins I'd give them s 5. A lot less than three years later on. Tompkins confirmed up by the due date, website was Skilled, my Close friend's floors are wonderful. Under no circumstances at any time use Empire.
I want I'd seen this Internet site prior to I contracted with Empire Today. My installation was quite a few months back and I've integrated the Empire Today Job # FL86084. Whilst my vinyl ground was remaining installed I didn't such as the white quarter spherical and white caulking which was all over the vinyl...
BROADVIEW HEIGHTS, OHIO -- As my spouse And that i sat waiting and waiting and awaiting the installers to show-up (we received an automatic call stating they would be right here each morning), I began looking through the many adverse reviews about Empire Carpet and my brain commenced concocting all sorts of horror tales about what we were in for. Thankfully, my expectations have been surpassed.
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Firm costantly pushed large orders out, offering consumers significant cost breaks to trying to keep them pleased reducing gross sales commissions to sales man or woman.
After the carpet was mounted the laminate crew came back again to put quarter spherical at The bottom stair.
I stated to them that I couldn't continue to be, that I assumed their steps had been extremely unprofessional, and that I used to be extremely disappointed. The things they might have accomplished was tell me that they wouldn't have the capacity to help it become that day much before, instead of looking ahead to me to call and see what was taking place.
The complete approach from Original consultation into a concluded position took below per week! All the opposite providers we got estimates from had been quoting us 50 percent once more the cost and not less than 3 occasions as extensive to complete The task!